Terms of Use

Terms of Use


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Dorwyn Manor’s relationship with you in relation to this website.

The term “Dorwyn Manor” or “us” or “we” refers to the owner of the website. The term “you” refers to the user or viewer of our website.


The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without Dorwyn Manor’s prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales. By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable. If you do not think they are reasonable, you must not use this website.


You may request a booking in person, by telephone, by e-mail, or in writing. Alternatively, you can book directly via our website and via Booking.com

You may only make a booking on behalf of someone else if you are authorised to do so and provided that you agree to be responsible for that person’s compliance with these terms as if they were the person making the booking.

Bookings are non-transferable.


The price for each room per night is (except in the case of obvious errors) as advertised on our web site at the relevant time (www.dorwynmanor.com), unless we notify you of a different price at the time of your booking.

The price includes overnight occupancy of a double, king or family room by one or two adults (plus children, as agreed at the time of booking, where the booking is for a family room) and the following morning’s breakfast. No more than two adults may occupy the room. Breakfast is served at the times advertised on our web site, or as otherwise advised to you upon arrival. Other meals are not included in the price.

The price does not include the cost of any other of our chargeable services which you might use during your stay, such as the cost of using a cot. You will be charged for any use you make of these services at the rates current at the time of your stay.


The price of your booking is payable in full on your scheduled day of departure, less any advance payments we might have already received from you.

If you fail to settle your account upon departure, your credit or debit card will be charged for the full amount due.

By entering into a contract with us, you accept responsibility for paying all charges due to us under the contract. By providing your credit/debit card details to us (or via Booking.com where applicable) when making your booking you are irrevocably authorising us to debit your card by the amount of this charge (and any other charges due to us under this contract).


Your room will normally be available for you from 4 pm on your scheduled day of arrival. Please let us know if you are likely to arrive after 7.30 pm so that we can make sure someone is available to check you in. Unless we specifically agree otherwise with you, you must vacate your room by 10am on your scheduled day of departure. If you do not do so, you will be charged for one further night’s accommodation. Room keys must be returned to reception on departure (failure to do so will incur a charge). Lost keys will also incur a charge.


You may cancel your booking at any time before 10am, seventy two hours (3 days) before your scheduled date of arrival without incurring a cancellation charge, provided that you make the cancellation via the same method you used to book. For example, if you booked via Booking.com, then you should cancel your booking via them also. However, if your booking was made directly with us at Dorwyn Manor, then you should cancel via email (completing the Contact Us form will be sufficient providing you give full details of your booking).

If you cancel your booking after the time stated in above, or if you do not take up your booking (a “no-show”), you will be charged for one night’s accommodation.


Smoking is not allowed in any of our rooms. If you smoke in your room, we shall charge you an additional £100 to cover our costs to have the room cleaned, and you may be asked to leave our property immediately.


We regret that, other than guide dogs, hearing dogs and other assistance dogs, no pets or other animals are allowed in your room.


Dorwyn Manor shall not be liable, or responsible, for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by events outside our reasonable control (such as serious damage to our premises, serious adverse weather conditions, a pandemic or epidemic, or interruption or failure of utility services such as electric power, gas or water).


Other than in the circumstances set out above, in the event that a room is not available by your scheduled check-in time, our sole liability will be to use reasonable endeavours to offer you an alternative option.

Subject to the paragraph below, our total liability to you for any loss you suffer will be limited to the total price of your booking. We will not be liable for any losses which were not reasonably foreseeable to both you, and us, when the contract was entered into, or for any losses that were not caused by any breach of contract or breach of statutory duty or negligence on our part.

Nothing in any of these Terms & Conditions excludes or limits in any way our liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for us to exclude or limit (or attempt to exclude or limit) our liability.


You will be liable for any damage you cause to your room or to other of our property. Any breakages, or other damage, will be charged accordingly at the cost of a like-for-like replacement or the cost of repair of said damage.


Any error or omission in any information or document issued by us shall be subject to correction provided that the correction does not materially affect the contract.

If any court or competent authority decides that any of the provisions of these terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by English law.

These terms shall be governed by English law and shall be subject to the non-exclusive jurisdiction of the English courts.

No person who is not a party to our contract with you shall have any rights under or in connection with it.